I would like to request a refund for the faulty product I purchased from your store. Last week, I bought a laptop from your store, but unfortunately, it is not functioning as expected.

The first problem I encountered was that the battery drains very quickly. Despite being fully charged, the laptop only lasts for about one hour before it needs to be plugged in again. This greatly hinders my productivity as I frequently need to use my laptop for long periods.

Additionally, the laptop frequently freezes and crashes, causing me to lose unsaved work. This has happened on multiple occasions, and I have tried restarting the laptop to fix the issue, but it persists. It is extremely frustrating to continuously deal with these technical issues.

Moreover, the laptop's internet connectivity is unreliable. Even when I am connected to a strong Wi-Fi signal, I often experience sudden disconnections or slow browsing speeds. This affects my ability to work efficiently and stay connected with clients and colleagues.

I have followed all the troubleshooting steps provided in the laptop's manual, but none of them have resolved the issues. Therefore, I believe that the laptop is defective and request a full refund.

I kindly ask for your assistance in facilitating the refund process. I have attached the purchase receipt for your reference. I would appreciate it if you could process the refund at your earliest convenience. Please let me know if you require any additional information or if there are any specific procedures I need to follow.

Thank you for your attention to this matter, and I hope for a prompt resolution to the refund request. I look forward to receiving confirmation of the refund soon.

product information:

Attribute

Value

item_weight

‎3.3 ounces

upc

‎883583433829 882139006272 883334812217

best_sellers_rank

#265,568 in Beauty & Personal Care (See Top 100 in Beauty & Personal Care)
#1,265 in Women's Eau de Toilette

customer_reviews